Redesigning Login & Onboarding for a Seamless User Experience

How we improved the first impression, reduced friction, and increased engagement

Employer

Queen's Lane Consultants

Services

Industries

Est. Reading Time

4 minutes

The existing login and onboarding experience at QLC was outdated, causing high drop-off rates and user confusion. 🔹 Users struggled with unclear steps and lack of guidance 🔹 The flow wasn’t optimized for mobile users, leading to frustration 🔹 With a website relaunch and marketing push, we needed a smooth first-time experience to retain new leads It was clear: a redesign wasn’t just a UI update—it was a crucial step in improving retention and engagement.

Design is never static. Moving forward, team QLC: 📌 Personalizing onboarding further based on user type 📌 A/B testing new CTAs & messaging to optimize engagement 📌 Exploring automation to simplify document uploads